SALES POLICY
A client will be understood as a person who acquires or wishes to acquire any of the products that are exposed on the website.
PAYMENTS
Payments can be made by credit or debit card, through PayPal or Banco Sabadell payment platforms, who will be solely responsible for the data provided by the client, since at no time do they become known to Editorial Safeliz . Any problem related to payment or misuse of this type of data, PayPal or Banco Sabadell, as appropriate, will be solely responsible.
Exceptionally, payments can be made by bank transfer. Editorial Safeliz will send the client the bank details, but will not be held responsible or manage any error in its issuance. All payments must be made in Dollars. The client's account may be configured in another currency. Any commission generated must be assumed by the client.
DISCOUNTS
If there is any applicable discount, it will be applied before making the purchase / contract. After the payment is processed, the discount amount will not be returned.
TAXES AND BILLING
All taxes and charges related to the purchase / contract will be indicated before making the payment. Once the payment has been made, the corresponding invoice will be sent, which will include the applicable taxes and charges in detail.
Return policy
The return period in our online store is 14 days from receipt of the order.
In no case should the client return the merchandise to Editorial Safeliz by her own means. Editorial Safeliz will not be responsible for the merchandise if the client returns it by her own means.
To return any item from our online store, contact gestion@safeliz.com or 918 459 877.
Below we inform you how to proceed in each case:
1. Product damaged during shipping
Upon receiving the product you should review it well. If you check that it has been damaged during shipping, you should contact us immediately at gestion@safeliz.com where we will indicate how to proceed.
2. Wrong product
In the event that we have made a mistake in sending the product, you have 14 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address gestion@safeliz.com
3. Defective product
To return for a defective product, the defect of the part must first be verified by sending photos in which it is verified that the item is really damaged or deteriorated. From here everything runs on our charge.
In the case of a defective product, Editorial Safeliz bears all the necessary expenses for the replacement or refund of the amount as appropriate. All these steps being free for the consumer.
This guarantee does not include deficiencies caused by negligence, knocks, use or improper handling, or materials subject to wear due to normal use.
To make a return, it is essential to present the proof of purchase.
At Editorial Safeliz we want our customers to be satisfied and therefore we have a continuous after-sales service that you can contact through any of our customer service means: telephone 918 459 877, e-mail gestion@safeliz.com
The guarantee offered by Editorial Safeliz complies with the legal requirements demanded both in the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and in Law 3/2014, of March 27, by which modifies the consolidated text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16).
4. Product does not meet your expectations
Products will not be subject to change or return for reasons other than those defined in points 1; 2 and 3.